Privacy Policy

Evergreen Shutters - Privacy Policy

Last updated: 1st October 2026

1. Who we are
Evergreen Shutters Ltd ("Evergreen", "we", "us") is the data controller for personal information collected through www.evergreenshutters.co.uk. We are registered in England and Wales under company number 10779395, at Apex House, Coldnose Road, Hereford, Herefordshire, HR2 6JL.

For any privacy related enquiries, please contact us at hello@evergreenshutters.co.uk or call. 01432 513 114.

2. Information we collect

We may collect the following types of information:

  • Contact details, such as your name, business name, job title, email address, phone number and address. We collect these when you complete our contact or retail partner enquiry forms, email us or call us.
  • Trade account details, such as your login details, order history, delivery addresses and billing details. We collect these when you open and use a trade account.
  • Newsletter details, such as your name and email address, and how you interact with our emails. We collect these when you sign up to our newsletter.
  • Technical data, such as your IP address, browser and device type, the pages you visit and how long you spend on the Website. We collect this through cookies and similar technologies.
  • Correspondence, such as messages, questions, feedback and testimonials you send us.
  • We do not knowingly collect special category data (such as health information) or information about children.

3. How we use it and our lawful basis

We only use your personal information where the law allows us to.

  • We use it to respond to your enquiries, including retail partner applications. We do this based on our legitimate interests in running our business, or to take steps before entering into a contract with you.
  • To set up and run trade accounts, process and deliver orders and handle warranty claims. We do this to perform our contract with you
  • To send you our newsletter and marketing emails. We do this with your consent, and you can unsubscribe at any time
  • To send business-to-business marketing to trade contacts, based on our legitimate interests
  • To analyse how the Website is used and improve it, with your consent given through our cookie banner
  • To show you our advertising on other websites and social media, with your consent given through our cookie banner
  • To keep accounting and tax records, to meet our legal obligations
  • To protect the Website and our systems and to prevent fraud, based on our legitimate interests.

4. Cookies
Cookies are small files placed on your device. We use:

  • Strictly necessary cookies, which make the website and trade portal work, such as remembering your cookie choices and keeping you logged in. These do not need consent.
  • Analytics cookies, such as Google Analytics, which help us understand how visitors use the Website.
  • Marketing cookies, such as Google Ads and Meta Pixel, which help us measure our advertising and show relevant ads.
  • Embedded content, such as Vimeo videos, which may set their own cookies.
  • Analytics and marketing cookies are only set if you accept them through our cookie banner. You can change your choice at any time via by adjusting your browser settings.

5. Who we share it with
We never sell your personal information. We share it only where needed with:

  • Our website developer and hosting providers
  • Our trade portal and IT service providers
  • Our email marketing provider
  • Analytics and advertising partners such as Google and Meta, where you have consented
  • Trusted marketing agency partners
  • Delivery, accounting, payment and professional advisers, where relevant
  • Stockists, where you ask us to put you in touch with one
  • The police, regulators or courts, where the law requires it.
  • These organisations may only use your information on our instructions and must keep it secure.

6. International transfers
Some of our providers, such as Mailchimp, Google and Meta, may process data outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place.

7. Your rights
Under UK data protection law you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use it
  • Object to us using it, including for direct marketing
  • Ask for it to be transferred to another organisation
  • Withdraw consent at any time, where we rely on consent.
  • To use any of these rights, email hello@evergreenshutters.co.uk. We will respond within one month. There is usually no charge.

8. Keeping it secure
We use appropriate technical and organisational measures to protect your information, including secure hosting, encrypted connections and restricted access to our systems. No method of transmission over the internet is completely secure, but we work to protect your data.

9. Complaints
If you are unhappy with how we have handled your information, please contact us so we can try to put it right.

10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.